Send a Teams message to the TLEs with the ticket number so the error can be relayed to Microsoft.Use KB0025774 Office Authentication Issue Log Collection Procedure to gather the required logs and attach them to the ticket.Attach the screen recording file to the ticket.Play the video to confirm it recorded properly.Re-open the Microsoft 365 application to show that the cleint is still prompted for credentials.Close out of the Microsoft 365 application.Have the client input their credentials.Open a Microsoft 365 application that is having the authentication issue.Choose the appropriate screen under the Entire Screen tab.Choose the following options from the drop down menus:.Go to in Microsoft Edge or Google Chrome.Start a screen recording using Microsoft Stream.Get a screen recording of the error and attach it to the ticket using the following steps:. If the client objects, skip to the next section (installing the latest version of Microsoft Office 365).
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